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Terms & Conditions

Website Terms of Use

These terms and conditions apply to your general use of this website and any e-mail correspondence between us and you. Your use of this website indicates your acceptance of these terms, which are issued by First Call Group. If you do not agree with any of these terms and conditions, you do not have permission to continue using the website and should leave it immediately. The use of your data is governed by our Privacy Policy. Our terms and conditions of business are set out in our Initial Disclosure Document (IDD).

i) Information About Us

First Call Group is a trading name of First Call Payment Protection Limited.

Registered Office:
Loxley House,
21 Coker Road,
Weston-super-Mare,
BS22 6BX

Registered Company Number:
07064423

Contact Address: First Call Group
Administration Centre,
Loxley House,
21 Coker Road,
Weston-super-Mare,
BS22 6BX

Telephone:
0844 391 6965

Email:
enquiries@fcppl.co.uk

ii) Your Use Of This Website
You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might:
• Be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred;
• Or contain viruses or other harmful features, programs or devices;
• Or constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party.

You are responsible for the accuracy of any information you submit to the website.

Any information you provide to us in accordance with the terms of our Privacy Policy.

iii) Intellectual Property
All website design, text, photography, graphics and their selection and arrangements, unless otherwise indicated are Copyright ©2013 First Call Group, all rights reserved.

This website is the property of First Call Group. All text, images and software code on this website are copyright property of First Call Group and they may not be placed in the public domain. Printing or downloading extracts for your personal use is permitted. Any commercial reproductions, redistribution, publication or other use by electronic means or otherwise is prohibited unless pursuant to a written license signed by First Call Group. The content of this website cannot be transmitted, reproduced or stored on any other website without the written permission of First Call Group.

Trademarks used on this website are the property of their respective owners. These trademarks are protected by law and you may not use these trademarks.

You are not permitted to use any of our copyrighted material or trademarks in anyway. If you do so without our written consent we will have a right of action against you in law for copyright and/or trademark infringements and you must remove such material with immediate effect.

You are not permitted to modify the content of this website in anyway.

iv) Links
Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of external sites, and the provision of a link is not an endorsement of any other site or its contents.

You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trademarks displayed on the website without their owners’ express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.

v) Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

vi) Alterations
We may alter this site and these terms, conditions and disclaimers at any time.

vii) Data Protection
It is your responsibility to ensure that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make assurances about any other user you may meet using this website. We comply with all applicable Data Protection laws In the UK. For a description of how we use your personal data, please see our Privacy Policy.

viii) Disclaimer
We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:
The operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;
• the availability of this website. Access to this website may be interrupted, restricted or delayed for any reason and at any time ( For example, to enable changes to be made);
• the compatibility or performance of this website with ( or its effect on) your computer equipment;
• this website being free from errors, defects, viruses or other harmful features, programs or devices;
• the accuracy, completeness, suitability, timelines or fitness for any particular purpose of any content on this website or accessed through a link on this website.

ix) Limitation of Liability
We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage of any loss of income, profits anticipated savings, goodwill or data whether arising in tort, contract, operations of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our terms of business as set out in our Initial Disclosure Document ( IDD).

If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.

x) Governing Law
These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

xi) Complaints
If you believe that your intellectual property or other rights are being infringed by this website, or if you are dissatisfied with this website or any aspect of our service, in the first instance please contact us.

* Calls to 0333 numbers are charged at the same rate as dialling a local or national number. If your fixed line or mobile service has inclusive minutes to local or national (01/02) numbers, then calls to 0333 are counted as part of this inclusive call volume.

© 2017 First Call Group. All rights Reserved.

First Call Group operates a number of websites and is a trading name of First Call Payment Protection Limited. Registered in England and Wales Company No 07064423. Authorised and regulated by the Financial Conduct Authority. Reference No 541645. You may check this on the Financial Services' register by visiting the FCA website, register.fca.org.uk or by contacting the FCA on 0845 606 1234.