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Privacy Policy

First Call Group is committed to safeguarding the privacy of the users who visit this website.

i) What Information We Collect And How

The information that we collect via this website may include:

1. Any personal details that you type in and submit such as your name, address, e-mail address and other information.

2. Data that allows us to remember you, any interests that you have recorded and how you use this website. This saves you from re-keying information when you return to the site and allows us to arrange our website content to match your preferred interests. We use “cookies” to collect this data. Cookies are text-only strings of information that are stored on your web browser or hard disk. You have the ability to accept or decline cookies by modifying the settings of your web browser. However, you may not be able to use all the interactive facilities of our site if cookies are disabled.

3. Your IP address (this is your computer’s individual identification number for internet connection) that is automatically logged by web server. This is used to note your interest in our website.

4. Your preferences and use of e-mail updates that are recorded by e-mails we send you (only if you have selected to receive e-mail updates on products and offers.)

ii) What We Do With Your Information

Your information may be used for the purposes of insurance administration by us, the insurer, its associated companies and agents, by reinsurers and your intermediary. It may be disclosed to regulatory bodies for the purposes of monitoring and /or enforcing the insurer’s compliance with any regulatory rules / codes.

Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country for any of these purposes and for systems administration. Where this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.

In the case of personal data, with limited exceptions, and on payment of the appropriate fee, you have the right to access and if necessary rectify information held about you.

iii) Your Rights

You have the right to request a copy of all the personal information we hold about you. To do this, simply write to us at the following Loxley House Administration address enclosing a cheque for £10.00 payable to First Call Group to cover our administrative costs in dealing with your request:

The Data Protection Officer

First Call Group

Loxley House

21 Coker Road

Weston-super-Mare

BS22 6BX

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we any hold about you.

iv) Contact Information

If you have any questions in relation to this policy, please contact us.

* Calls to 0333 numbers are charged at the same rate as dialling a local or national number. If your fixed line or mobile service has inclusive minutes to local or national (01/02) numbers, then calls to 0333 are counted as part of this inclusive call volume.

© 2017 First Call Group. All rights Reserved.

First Call Group operates a number of websites and is a trading name of First Call Payment Protection Limited. Registered in England and Wales Company No 07064423. Authorised and regulated by the Financial Conduct Authority. Reference No 541645. You may check this on the Financial Services' register by visiting the FCA website, register.fca.org.uk or by contacting the FCA on 0845 606 1234.