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Your Query:

How To Make A GAP Insurance Claim

How To Claim:

In the event of a possible claim under this policy, please follow the claims procedure set out below:

Step 1:

Contact your motor insurance company to report the Incident (whether it is an accident, fire or theft).

Step 2:

Your motor insurance company will confirm if your vehicle has been written off, also known as a Total Loss.

If your vehicle is classed as a Total Loss you will be entitled to make a claim against your GAP Insurance policy.

Step 3:

Please contact the Administrators at GAP Claims, First Call Group to open your GAP claim.

Step 4:

DO NOT accept any offers from your motor insurance company until you have spoken to the claims department at www.gapinsurance.uk.net as this may affect your GAP claim.

Step 5:

GAP Claims will ask you to supply information to enable your claim to be processed.

Step 6:

Once we have been notified and agreed the settlement figure from your insurance company, you will need to contact your motor insurance company and accept the Total Loss payment that was offered from them. Please only accept Total Loss payment once authorised by www.gapinsurance.uk.net claims department to do so.

Step 7:

Once both payments have been received, enjoy buying your new vehicle.

Should you wish to purchase GAP Insurance for your new vehicle, please contact us; we will be happy to help.

Important Notice!

Motor Insurance Settlement Figure:

If you do accept a Total Loss settlement from your motor insurance company before speaking to the claims department at www.gapinsurance.uk.net this may affect your GAP claim because some insurance companies may offer less than the current market value for your vehicle.

For more information on what will happen in the event of Your Vehicle being declared a Total Loss during the Period of Insurance, please see our What Does Our GAP Insurance Offer page.


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First Call Group operates a number of websites and is a trading name of First Call Payment Protection Limited. Registered in England and Wales Company No 07064423. Authorised and regulated by the Financial Conduct Authority. Reference No 541645. You may check this on the Financial Services' register by visiting the FCA website, register.fca.org.uk or by contacting the FCA on 0845 606 1234.