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Cookie Policy

First Call Group receive some of your personal information through this website. You may, for example, if you buy a policy from us, be asked for personal information.


Cookies collect anonymous data about how visitors use our site, which is then used to help improve the site. Example data collected includes the number of site visitors, where visitors come to the site from and pages visited.

Google Analytics

We use Google Analytics, a web analytics service provided by Google. Google Analytics use ‘cookies’, which are text files placed on your computer, to help analyse how visitors use this. For more details see the table below; which is taken from Google.

Cookie Name Functionality What is it
_utma Identifying unique visitors Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.
_utmb Determining visitor session The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Centre for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the _setSessionCookieTimeout() method. This description is specific to the ga.js tracking code for web pages. If you use Analytics tracking for other environments—such as Flash or mobile—you should check the documentation for those environments to learn how sessions are calculated or established.
_utmz Tracking traffic sources and navigation When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site.
fc_cookie_notice Stores when you hide the notification pop-up. This cookie just lets us know to hide the cookie notification pop-up.
Exp_last_visit Tracking traffic sources and navigation Date of the last visit to the Website. Used to highlight new content since last visit. Expires after 1 year.
Exp_perpage Tracking traffic sources and navigation Number of entries to show on certain pages. Expires after 26 weeks.
Exp_tracker Tracking traffic sources and navigation Contains the last 5 pages viewed on the Website. Typically used for form or error message returns. Expires after session.
Exp_last_activity Tracking traffic sources and navigation Records the time of the last page load. Used in conjunction with the last_visit cookie. Expires after 1 year.
Exp_sessionid Determining visitor session Unique ID that corresponds to your current session on the Website.
Exp_stashid Determining visitor session Unique ID that relates to session values that relate to the current state of the Website. Expires after 2 hours.
Exp_flash Tracking traffic sources and navigation User feedback messages between page views. Expires after session.

For further details on Google Analytics, including those not used by us visit Google.

YouTube cookies

We use YouTube's privacy-enhanced mode to embed videos from our official YouTube channel. This mode may set cookies once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos. You can find more on Google - YouTube

* Calls to 0333 numbers are charged at the same rate as dialling a local or national number. If your fixed line or mobile service has inclusive minutes to local or national (01/02) numbers, then calls to 0333 are counted as part of this inclusive call volume.

© 2019 First Call Group. All rights Reserved.

First Call Group operates a number of websites and is a trading name of First Call Payment Protection Limited. Registered in England and Wales Company No 07064423. Authorised and regulated by the Financial Conduct Authority. Reference No 541645. You may check this on the Financial Services' register by visiting the FCA website, or by contacting the FCA on 0845 606 1234.