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Accessibility Statement


First Call Group are dedicated to making this Website accessible to everyone that has access to the Internet. However there are circumstances beyond our control that can lead to one user’s browsing experience differing to another’s. Examples of these circumstances are described as, but not limited to, the following:

Cross Browser Compatibility:

When our Website is viewed in one type of web browser ( and different versions of that web browser ) such as Internet Explorer, a user of our Website may have a different experience than if they were to use another browser such as Google Chrome, Mozila Firefox, Apple Safari, Opera or others. Equally, with the recent evolution of the Smartphone and Tablets, when viewing our Website on such devices, users may have a further different experience.


If users of our Website are visually impaired or have a disability that has an impact on web browsing, they may have a different experience of our Website that those who do not. For example, the use of Accessibility Software such as JAWS or Lynx may be required.

Our Accessibility Actions

In order to provide a web browsing experience that is as equal as possible for all users of our site, we have made substantial efforts to ensure that pages within this Website are compliant with The World Wide Web Consortium (W3C) Standards. One of W3C’s primary goals is to make the social value of the Web “available to all people, whatever their hardware, software, network infrastructure, native language, culture, geographical location, or physical or mental ability. “This is why we have chosen to try and make every page we publish W3C compliant."

Use of PDF Files

Our Important Documents show links to several PDF documents. The availability of these documents are imperative to our customers so that they may fully understand the insurance services we offer. PDF stands for Portable Document Format and can be read using Adobe Acrobat Reader, a free piece of software that can be downloaded from the Adobe website**.

** Any links from this page to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other website. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.

If you have any questions in relation to this policy, please contact us.

* Calls to 0333 numbers are charged at the same rate as dialling a local or national number. If your fixed line or mobile service has inclusive minutes to local or national (01/02) numbers, then calls to 0333 are counted as part of this inclusive call volume.

© 2019 First Call Group. All rights Reserved.

First Call Group operates a number of websites and is a trading name of First Call Payment Protection Limited. Registered in England and Wales Company No 07064423. Authorised and regulated by the Financial Conduct Authority. Reference No 541645. You may check this on the Financial Services' register by visiting the FCA website, or by contacting the FCA on 0845 606 1234.